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11.5.2026Knowledge

HappyOrNot surveys have two feedback scales available: 4 smiley faces (very happy, slightly happy, slightly unhappy, very unhappy), which is the default option, and 5 smiley faces (very happy, slightly happy, neutral, slightly unhappy, very unhappy). 

Note that the 5-scale can only be used with Smiley Touch, Smiley Sign, and Smiley Digital products.


smileys.png


4-scale (default)

HappyOrNot_Smileys5.png

5-scale

You can choose the feedback scale and how it is displayed in the survey when creating a new survey. The feedback scale cannot be changed in existing surveys.


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