Survey Management

This article lists the currently available preset follow-up options for Smiley Touch and Smiley Digital.

Learn how to collect contact info with HappyOrNot Smiley Touch and Smiley Digital surveys.

Learn how to select the best follow-up question and options for your survey.

This article explains how to set up a survey with multiple languages in Smiley Touch and Smiley Digital.

This article explains how to set up the Real-time Collaboration alert triggers

Learn how to set up a promo screen on Smiley Touch that redirects feedback givers to a website of your choice after the survey.

This article explains how to set up a redirect URL for digital surveys.

This article explains the different features HappyOrNot offers to ensure that the feedback you receive can be trusted.

Learn how to adjust how quickly the Smiley Touch survey changes from one screen to the next.

Learn how to manually sync the Smiley Touch after changing survey settings.

This article explains how to edit the active weekdays and opening hours of a location.

This article explains how to change or edit the survey question or follow-up options.

Learn how to add your logo and a brand color to a Smiley Touch or Smiley Digital survey.

Learn how to plan a scaleable experience point structure.

This article gives information about the different performance indexes available for HappyOrNot.